For more information, see Create my Workspace Email account or Reset a user's Workspace Email password. You might need to contact the system administrator who set up your account.
If you can't sign in, double-check that your email account is set up and you have the correct email address and password. Step 1: Make sure you can connect to Workspace mailįirst, connect to Workspace Mail in your web browser to make sure you have an account and that your user name and password work. Manually add my Workspace Email to Outlook 2010 or 2013 (Windows).In the meantime, you can always use Workspace webmail to check and send email.īefore trying any troubleshooting steps, please try setting up your email manually in Outlook: You can go back and change the name of the email account, away from the fake one, later, in the Account settings.Use the following information to troubleshoot common issues when setting up email in Outlook. Changing the login name just makes Thunderbird actually log in with your correct user account. email address in the first question field forces Thunderbird to properly detect the Office365 setup. The programmers in their infinite (non) wisdom have decided that "manual config" never gets overridden by the auto domain detection. Since GoDaddy gives you your own email domain with their subscription, when you use said email domain in the field Thunderbird doesn't recognize it, and throws up the error.ĮVEN WHEN YOU MANUALLY OVERRIDE THE SERVER SETTINGS VIA MANUAL CONFIG. The reason? The programmers have decided to use the FIRST email entry field as the key value for Thunderbird to do network discovery. Thunderbird will acknowledge finding the server settings, all as described in the original post.Īt the bottom of EACH server field, IMAP and SMTP, change the login name to your real email address. Use the password field, place your actual password.ĥ) Click TEST. In your email address you MUST place a fake email that ends in.
There's no need to use any of the Outlook clients or add-ons, I have figured out the solution to get Outlook365 via GoDaddy to work on Thunderbird.Ģ) Delete ALL existing GoDaddy Office365 accounts PLUS their saved passwords from Thunderbird.
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